Chattanooga User & Customer Research


We keep our ears to the ground.

The digital world is full of tangible insights that can put you leaps and bounds ahead of the competition. We make sure you’re not missing out.

Strategic digital design and website design address challenges and issues that impede your business. Making sure that your customers, members, clients, and staff can access what they need when they need it is key.

No matter what digital experience challenges you face, we’ll work with you to meet your organization’s goals without compromising your user’s experience. This is achieved through our fined tuned approach and informed efforts in strategy, research and design.

Digital design must be carefully planned and take into account both your organization’s goals and the goals of your users. We can help you create an effective plan to accomplish your key tasks, whether it’s to share critical information, encourage self-service or improve decision making. Effective design is more than best guesses, it is based on your unique company and customer needs, and baked by deep research into your industry, company, and user base.

Marketing In-sights

  • Social Listening
  • Brand Sentiment Analysis
  • Competitive Audit
  • Consumer Journey Mapping
  • Customer Experience Mapping
  • Customer Segmentation
  • Persona Development
  • Trendspotting
  • Stakeholder Interviews
  • User Research
  • Funnel Analysis

User Experience Research

  • Website Design Strategy
  • Card Sorting
  • Web Usability Testing
  • Information Architecture
  • Personas
  • Eye Tracking
  • User Research
  • Usability Review
  • Focus Groups
  • User Interface Design
  • And Much More…
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